Growth is a good thing—it means larger market share, more profit, greater reach. But it also brings challenges, as a company struggles to allocate resources to support growth without over-committing itself. A rapidly growing pharmaceutical company faced exactly this dilemma: the company was consistently missing project milestones due to chronic staffing shortfalls. Multiple project teams were competing for the same key staff members, and it seemed like people with the needed skills and expertise were always in short supply. Complicating matters further, a changing regulatory landscape meant project timelines were fluid, but schedules couldn’t be shifted easily because of the staffing shortages. Ultimately, this confluence of factors was negatively affecting the bottom line.
More staffing was needed, obviously, and the management team had plans to address it, by adding 30 percent more FTEs in the coming year. Even that, though, wasn’t as simple as it seemed: the project management organization (PMO) couldn’t formulate guidance regarding the key positions that should be hired first, because project schedules were maintained in individual MS Project files while FTE forecasts were in a separate cost-tracking system. As a result, it was hard to visualize the aggregate resource demand across all projects and across the different skill sets. Moreover, the resource availability data was located in a spreadsheet belonging to HR, structured at the individual FTE level.
All of this fragmented data storage meant the PMO couldn’t easily tell where resource shortfalls were developing. When development plans changed, the team couldn’t assess quickly whether the right FTEs would be available to execute the new schedule and how other projects would be affected.
To address these issues, and help clarify where and when additional staffing resources would be needed, the company turned to Enrich and the Enrich Analytics Platform. (more…)